At 10bet, we are committed to promoting responsible gambling and providing our customers with a safe and controlled betting environment. While gambling should be an enjoyable form of entertainment, we recognise that it can cause problems for some individuals. We therefore encourage customers to monitor their gambling behaviour and make use of the responsible gambling tools available on our platform.
The following questions may help you assess whether your gambling habits are becoming problematic:
The more questions you answered “Yes” to, the more likely it is that gambling may be a problem.
To speak to someone about this, we recommend that you contact the South African Responsible Gambling Foundation for free and independent advice:
We at 10bet encourage our customersto actively participate in the management of their gambling account, so we offer a variety of responsible gaming tools.
This facility allows you to manage the amount of money that you can deposit into your account daily, weekly or monthly.
To help you set limits that are right for you, think about these questions:
Use your answers to determine how much you would like to allow yourself to spend per day, per week or per month.
This facility is only applicable to the following deposit methods:
Please note that deposit limits may not apply to certain payment methods depending on the payment provider’s technical capabilities. The deposit methods below are currently excluded from this facility:
For assistance in setting a deposit limit, please contact customer support.
If you no longer wish to use 10bet’s services and there are no gambling-related concerns about gambling-related harm, you may contact our customer support and request an account closure.
Account closure is a responsible gambling tool preventing customers from accessing their account for an open-ended period. Account closure will not be reopened actively or proactively by us.
Key Information:
The Time-Out feature allows customers to temporarily pause their betting activity, for a predefine period, while maintaining access to their account.
You can take a break by requesting one of the following Time-Out periods:
Key Information:
Self-Exclusion is a tool designed to protect customers who believe their gambling is no longer under control. By selecting Self-Exclusion, you are requesting that 10bet block your access to gambling services for your own wellbeing.
Self-Exclusion should be considered if deposit limits, account closure or Time-Outs are no longer effective, or if gambling is causing emotional, financial or personal distress.
The following Self-Exclusion periods are available:
Key Information:
If you wish to reactivate your 10bet account following a Self-Exclusion, you must contact Customer Support. Upliftment Requests will only be considered if the following conditions are met:
All upliftment requests are subject to management review and approval.
10bet reserves the right to extend the exclusion period at its discretion, particularly where concerns remain regarding the customer’s gambling behavior, or where such extension is considered appropriate in light of information received from regulators, professional bodies, or other authorized entities.
If you wish to reactivate your 10bet account following an account closure, you must contact Customer Support via email, chat or phone.
All upliftment requests are subject to management review and approval.
Time-out will be lifted automatically at the end of the pre-selected period.
If you wish to remove the time-out facility before the end of the pre-selected period, you must contact Customer Support.
All upliftment requests are subject to management review and approval.
Please contact Customer Support for all requests via the following options:
Before submitting any request, please ensure all available funds are withdrawn from your account.
The request will only be effective once it has been fully processed and confirmed by 10bet. If you believe your request has not been correctly applied, please contact Customer Support immediately so that we can investigate and resolve the issue.
10bet is submitting a monthly report to the Mpumalanga Economic Regulator (MER), in accordance with its requirements, including at a minimum:
Our Customer Support Team and Shift Leads are here to help and will process all requests.
If your request is more complex or needs special attention, it will be passed on to Management for further review.
This policy has been prepared in accordance with the Mpumalanga Gambling Rules, 2013 and the Mpumalanga Economic Regulator’s 2014 Notice to Licensees regarding minimum requirements for self-exclusion policies.