1. These 10bet General Promotional Rules, Sports Bonus Terms, Free Bet Terms and Non-Deposit Bonus Terms are inseparably linked to our Terms & Conditions, of which they form a part, and their acceptance is a prerequisite to account registration. Any capitalized terms used herein which are not defined shall take their meaning from the Terms & Conditions.
2. All customer offers are limited to one per person, family, household address, mobile phone number, mobile money, or other payment account number, shared electronic device (e.g., public library, workplace, mobile phone) and shared IP.
3. A Customer's total Account Balance is comprised of the aggregate of their Main Cash Balance, Sports Bonus Balance and Games Bonus Balance. Withdrawals cannot be made from either of the Bonus Accounts, but they can both be used to make wagers.
4. Any wagers made are deducted from the Main Cash Account first. Real money funds will always be used to place wagers/bets before bonus funds.
5. Unless otherwise specified, all bonus and promotion offers are only redeemable once per Customer and a Customer may have no more than one active Sports or Games bonus on his/her account at any given time.
6. Starting price and Cashed-Out bets shall not contribute to meeting the rollover or eligibility requirements of any promotion.
7. Some bonuses must be manually activated or claimed by the customer in their account by either entering a bonus code, opting into a promotion, or performing one or more actions such as logging in or making a real money deposit.
8. When: (1) you have no open bets; (2) the remaining balance of your Sports or Games Bonus Account is less than ZAR 1 and (3) your total balance is also less than ZAR 1; then the balance of your Sports or Games Bonus Account shall automatically be transferred to your Main Cash Account. This will have the effect of removing the active Sports or Games bonus from your account so that you can take up another promotion.
9. Any bonus and any associated winnings will be automatically removed from a Customer's account upon the Customer requesting a Withdrawal before meeting the rollover or eligibility requirements of the applicable bonus.
10. In order to determine whether you have met the rollover requirements or not, in respect of a given bonus, please refer to the Bonus Information page which can be found on your Account menu.
11. If you wish to cancel an active bonus, please contact [email protected]. Please note that in such circumstances, any amount attributable to the active bonus will be removed, including any associated winnings.
12. All 10bet bonuses and promotions are intended for recreational players and 10bet may, in its sole discretion, limit the eligibility of Customers to participate in all or part of any promotion. 10bet reserves the right to request identification verification documents, including a photograph of the Customer with his/her identification document, prior to crediting a bonus to a customer's account.
13. All bonuses and promotions are intended for recreational use only. 10bet reserves the right to review gameplay and betting patterns before processing any withdrawal.
Irregular play includes, but is not limited to:
14. Without derogating from anything stated herein, detection of an apparent relation between users, common betting patterns or any other abusive betting strategies which unfairly exploits or manipulates one or more bonuses or promotions offered by 10bet (to be determined at 10bet's sole discretion) may result in the following: a customer’s account may be locked, cancellation of the applicable promotion and any associated winnings, deposit and/or withdrawal restrictions and the irreversible suspension of a customer’s eligibility to participate in a promotion and/or to receive a bonus.
15. 10bet reserves the right to amend, cancel, reclaim, or refuse any promotion and/or bonus at our discretion.
16. All management decisions are final.
17. Unless otherwise specified, you must rollover the amount of your deposit and the corresponding Sports Bonus funds, five (5) times before the funds in your Sports Bonus Account will be transferred to the Main Cash Account and a Withdrawal of these funds may be made.
18. Unless otherwise specified, you must fulfil the rollover requirements within 30 days of claiming the bonus, otherwise the funds held in your Sports Bonus Account will be forfeited.
19. Unless otherwise specified, to fulfil the bonus rollover requirements, all wagers must be made on odds of at least 1.60 or higher, excluding any type of handicap (except 3Way Handicap), Forecast/Tricast, Odds/Even and on Over/Under bets.
20. Bets will only count towards rollover requirements once they have been finally settled.
21. Only the first bet on the same market of the same sports event will be counted as qualifying towards the rollover requirements of the bonus.
22. While wagering with Sports Bonus funds, the maximum stake permitted per individual bet is R1,000. In cases where the wager is exceeding this amount, 10bet reserves the right to void the wager and/or cut any associated winnings, and withdrawals will be adjusted accordingly.
23. Any bet 'win' resulting from funds wagered from the Main Cash Account is credited into the Main Cash Account as 'stakes and winnings' up to the amount of the initial deposit used to claim the bonus. Any further realised gains (stakes and winnings) exceeding the initial deposit amount, are credited to the Sports Bonus Account and continue to be subject to the remaining applicable bonus roll-over requirements.
24. Any bet profit resulting from mixed Main Cash Account and Sports Bonus Account funds wagered, is credited into the Sports Bonus Account as 'stakes and winnings' and is subject to the remaining applicable bonus roll-over requirements.
25. Only once the roll-over requirements are met in their entirety, within the designated period, shall the Sports Bonus Account funds associated with the bonus, be automatically transferred from the Sports Bonus Account to the Main Cash Account and a Withdrawal of these funds may be made.
26. Unless otherwise specified, should a Withdrawal from the Main Cash Account be requested while there are funds in the Sports Bonus Account, the balance of the Sports Bonus Account shall be cancelled and forfeited.
For specific “Games Bonus Terms”, please refer to point 5 in the Games Rules
NO-DEPOSIT BONUSES AND FREE SPINS
27. Unless otherwise specified, you must rollover the amount of the No-Deposit Bonus, including the Free Spins awarded, ten (10) times for Sports Bonuses or thirty (30) times for Games bonuses and one (1) time for Free Spins before the funds will be transferred to the Main Cash Account and a Withdrawal of any of these funds may be made.
28. The maximum amount of withdrawable winnings that can be withdrawn from a No-Deposit Bonus, including Free spins , shall be ZAR 500.
29. Any winnings obtained from a "No-Deposit Bonus" credited to a Customer's Cash Account, may only be withdrawn if the Customer made at least one deposit into his/her Main Cash Account.” The minimum deposit amount that can be made in order to qualify for the withdrawal is ZAR 5.
30. Unless otherwise specified, any winnings earned from a Free Bet shall be credited to a Customer's Main Cash Account and can be withdrawn. The Free Bet amount shall not be stake returned.
31. A Free Bet shall only be valid on specified bet types, sports, leagues, or events - as stated in the specific promotion terms. Additionally, a Free Bet may not be used in a starting price bet placement.
32. A Free Bet may not be used in portions. For example, if a ZAR 100 Free Bet is used for a ZAR 50 bet, then the unused ZAR 50 shall be forfeited.
33. The Free Bet shall always be used prior to real money funds from the Main Cash Account - for example, if a customer is placing a ZAR 50 bet and selects a ZAR 25 Free Bet token, while having a balance of ZAR 250 in his/her Main Cash Account, then the total amount of the Free Bet will be used (ZAR 25) and ZAR 25 will be drawn from the Main Cash Account.
34. Any bet that satisfies the eligibility requirement to be awarded a Free Bet may not later be the subject of a Cash-Out.
35. Any bet that is the subject of a Cash-Out shall not contribute to any eligibility requirement to receive a Free Bet.
36. Bets placed on Asian Handicap or Over/Under, and are half-lost, shall not count towards the eligibility requirements of a Free Bet when such conditions are considered for lost bets only or for missed selections in an accumulator.
37. If a bet, which contributed to the eligibility of a Free Bet, has been cancelled, 10bet reserves the right to remove the Free Bet from the Customer's account and shall, in its sole discretion, determine whether the Customer may be eligible for the promotion again.
38. If a bet which contributes towards the eligibility of a Free Bet and a bet placed with a Free Bet, covers opposite selections of one and the same event, all winnings will be cancelled and forfeited.
39. Combo and System Bets, regardless of the number of individual bets placed, may contribute to the eligibility requirement for one Free Bet only. For example, if a customer places three singles, as one bet, they shall contribute to the eligibility requirement of one Free Bet only. If a Customer places a system of three doubles and one treble, the bets shall contribute to the eligibility requirement of one Free Bet only.
40. Any bets which contributed towards the eligibility requirement for a Free Bet shall not contribute to the eligibility requirement of any other offer.
41. Unless otherwise specified, any bets placed shall contribute to the eligibility requirements of a Free Bet first, before contributing to the eligibility requirements of any other offer.