These Terms & Conditions apply to you, and are binding upon you, if you participate at 10bet.
By participating, you agree that you have read and understood these Terms & Conditions and you acknowledge that these Terms & Conditions shall apply to you.
If you do not agree to any of these Terms & Conditions, you should stop using the service immediately.
By marking the box labelled “I am at least 18 years old and have read and accept the Terms & Conditions and Privacy Policy” as part of the registration process, you agree to be bound by these Terms & Conditions, which include and are inseparably linked to our Privacy Policy, Responsible Gambling and Self-Exclusion Policy, Betting Rules, Other Rules, Cash-Out Terms, General Promotion Terms and other promotion-specific terms relevant to your Participation.
You are bound by the Terms & Conditions in any event if you use the Service, including, but not limited to, initiating or making a deposit through the Service or submitting your deposit details to us.
In these Terms & Conditions:
“10bet” means the brand and all products offered via www.10bet.co.za both ‘Online’ (accessed via a computer or laptop) and ‘Mobile’ (accessed via a mobile phone or tablet). This includes: Sports, Live Betting and Virtuals.
“Closed Account Customer” means a person whose registered account has been closed, de-registered or excluded by either us or you;
“Customer/s” mean(s) a Registered Customer or a Closed Account Customer;
“Customer Funds” means the aggregate value of funds held by the Operator to the credit of Customers including, without limitation: a) cleared funds deposited at 10bet by Customers to provide stakes in, or to meet participation fees in respect of, future gambling; b) winnings or prizes which the Customer has chosen to leave on deposit with 10bet or for which 10bet has yet to account to the Customer; and c) any crystallised, but as yet, unpaid loyalty scheme or other bonuses.
“Domestic Politically Exposed Person” (DPEP) is an individual who holds, (including in an acting position) for a period exceeding six months or has held a prominent public function in the Republic as per Schedule 3A of the FIC Act. This includes an immediate family member or known close associate of the Domestic Politically Exposed Person.
“FICA” (Financial Intelligence Centre Act No. 38 of 2001) A South African law designed to combat money laundering, fraud, and terrorism financing. It requires businesses (accountable institutions) to verify clients’ identities and report suspicious transactions to the Financial Intelligence Centre.
"Foreign Politically Exposed Person” (FPEP) is an individual who holds or has held, in any foreign country a prominent public function including that of (a) Head of State or head of a country or government; (b) member of a foreign royal family; (c) government minister or equivalent senior politician or leader of a political party; (d) senior judicial official; (e) senior executive of a state owned corporation; or (f) high-ranking member of the military. This includes an immediate family member or known close associate of the Foreign Politically Exposed person.
“Intellectual Property” means trademarks and trade names, whether registered or not, including trade mark applications and registered trademarks, with the goodwill which attaches in such trade names and trademarks, domain names, getup, trade dress and trading style, including without limitation as presented in websites; domain name registrations and any variations thereof now and in the future; any copyright in the getup, trade dress or trading style, any right or license under copyright to use such getup, trade dress or trading style, any software code, architecture of software, look and feel of software, or any other intellectual property, owned by or licensed to us, in each case in any part of the world.
“KYC“ (Know Your Customer) A mandatory process under FICA where businesses collect and verify personal information such as ID and proof of address to confirm a customer’s identity.
“Offering” means any and all offerings by 10bet.
“Operator” means the operator of the Website.
“Participate” means any of the conduct described in section 3 below, including visiting 10bet, playing on any part of the Offering or using our Website in any manner whatsoever.
“Prominent Influential Person” (PIP) is an individual who holds, or has held at any time in the preceding 12 months, the position of (a) chairperson of the board of directors; (b) chairperson of the audit committee; (c) executive officer; or (d) chief financial officer, of a company, as defined in the Companies Act, 2008 (Act No. 71 of 2008), if the company provides goods or services to an organ of state and the annual transactional value of the goods or services or both exceeds an amount determined by the Minister by notice in the Gazette. This includes an immediate family member or known close associate of the Prominent Influential person.
“Registered Customer” means a person who has successfully registered an account with us in the manner described in clause 3.5 and the account is considered ‘open’.
“Service” means the availability and provision of the Website that enables you to Participate.
“we/us/our” means the Operator together with (where context permits) its holding companies and associated companies.
“Website” means www.10bet.co.za.
“You/Your”, also referred to as “Customer”, means any person who enters 10bet and Participates in any part of the Offering provided by 10bet.
The Customer ‘Gaming Contract’ is held with the Operator and is entered into upon the successful registration of an account at 10bet. All transactions between you and the Operator take place in South Africa, where the principal servers are based.
All Customer Funds held by the Operator are held separately from the Operator’s funds in accounts separate from its business account. This means that steps have been taken to protect Customer Funds, but that in the event of insolvency there is no absolute guarantee that all funds will be repaid.
3.1. Restrictions
You may only Participate at 10bet if you are over 18 years of age.
It is illegal to Participate at 10bet if you are under 18 years of age.
If You Participate at 10bet from outside of South Africa, we shall have the right to immediately suspend or close Your account. In case of such account closure, any net winnings from bets or play at 10bet shall be deducted from Your balance in the Main Cash Account and the remaining balance will be refunded to You. We shall not be liable for any losses incurred as a result of such suspension or closure.
Any person who is knowingly in breach of this section 3.1, including any attempt to circumvent this restriction, for example, by using a VPN, proxy or similar service that masks or manipulates the identification of your real location, or by otherwise providing false or misleading information regarding your location or place of residence, or by making bets or wagers using the Website through a third party or on behalf of a third party located outside of South Africa is in breach of these Terms & Conditions. You may be committing fraud and may be subject to criminal prosecution.
3.2. Acceptance
By accepting these Terms & Conditions you are fully aware that gambling can be addictive, there is a risk of losing money when gambling and you are fully responsible for any such loss. You agree that your Participation at 10bet is at your sole option, discretion and risk. In relation to your losses you shall have no claims whatsoever against 10bet or any partner, or respective directors, officers or employees.
3.3. Risk
By Participating you confirm that you are fully aware that there is a risk of losing money when gambling and you are fully responsible for any such loss. You agree that your Participation at 10bet is at your sole option, discretion and risk. In relation to your losses you agree that you will have no claims whatsoever against 10bet or any partner, or respective directors, officers or employees. Further, you agree that your Participation at 10bet is for your own personal entertainment and non-professional use and that you are acting on your own behalf.
3.4. Ineligible Customers
Employees and former employees (less than 3 years ago) of the Operator, its affiliates, self-excluded persons, distributors, wholesalers, subsidiaries, advertising, promotion or other agencies, media partners, retailers and members of their immediate families are not eligible to Participate at 10bet.
In circumstances where, beyond our will, any of the above ineligible category of customers manages to register with 10Bet, especially knowing that he/she is not eligible to participate in our gambling activity and willingly withholds this information from 10bet, such persons will not be entitled to any winnings and/or refunds, their betting account will be immediately closed and by case reported to the respective Gambling Board for not adhering to their own self exclusion request.
3.5. KYC Verification Checks and Identification Documentation
To register for an account at 10bet, you are required to enter certain personal details during the account registration process, including: first name, surname, identification or passport number, address, date of birth, mobile phone number, and gender. Please note you might be required to update your details in case the provided information is inaccurate and/or incomplete.
Your identity will thereafter be verified by our service provider, FraudCheck (Pty) Ltd. Notwithstanding the aforesaid, you may also be required to upload or send in additional valid identification documents proving your age and address in order for us to carry out identification, credit and other verification checks that we may require and/or are required by applicable laws and regulations and/or by the relevant regulatory authorities for use of the Offering and/or withdrawing credits. You agree to provide all such information as we require in connection with such verification checks. Until such time as we have received the requested documents and satisfied our verification checks to our reasonable satisfaction, we are entitled to restrict your account in any manner that we reasonably deem appropriate, including by preventing you from placing any bets or wagers, or from withdrawing your funds.
If, on completion of the age verification process, you are found to be underage, 10bet will return to you any deposits made on the account, having voided all winnings and/or bonuses.
We reserve the right to determine which documents we require in order to carry out our verification checks. Acceptable identification documentation includes, but is not limited to:
The name that you provide 10bet during the registration and/or verification checks must be identical to that listed on your government issued identification.
In accordance with our anti-money laundering obligations, we reserve the right – acting reasonably – to raise queries or require documentation related to the source of deposited funds. If the requested information and/or documentation is not provided or is not considered by us (acting reasonably) as satisfactory, 10bet may suspend/terminate the Customer’s account, withhold payment of any monies held in the Customer account, and pass on any necessary information to the relevant authorities.
3.6. Minimum and Maximum Bet
Your minimum and maximum amount for a bet differs between sports, leagues and bets. You will see the exact values specified in the field where you enter the stake amount, when placing a bet. We make no guarantee that any bet placed within or for the maximum stake shall be accepted.
3.7. Disabling the Sports Product
You may disable the sports product provided to you through the website by contacting Customer Service, with such being applied on an account level. We will endeavor to apply such disablement as soon as practically possible, however, please note that this process takes a reasonable working period to implement. If you find that you can still access the sports product which you have requested to disable, it is your responsibility to contact us immediately to inform us. If following your request, you wish to reinstate the Sports product please contact Customer Service.
We reserve the right at any time to disable the sports product provided to you through the website. We may at any time reinstate the sports product.
3.8. Acceptable Use
You represent, warrant and agree that you will comply with all applicable laws, statutes and regulations in relation to your use of the Website and the Service. We are not responsible for any illegal or unauthorised use of the Website or the Service by you. By accepting these Terms & Conditions you agree to assist us, to the extent that you are able, with the compliance with applicable laws and regulations.
3.9 DPEP,FPEP OR PIP
You are required to inform 10Bet upon registration if you are a DPEP,FPEP or a PIP or if you become a DPEP,FPEP or a PIP during your participation at 10Bet, in order for 10Bet to conduct the necessary enhanced due diligence checks required in terms of the Legislation.
4.1. Single Account
You may only register and operate a single account with 10bet. If you hold more than one account we reserve the right to suspend all duplicate accounts until all the account details and balances (belonging to you) are consolidated. Once completed, all other accounts will be terminated leaving a single active account. 10bet may at its sole-discretion refuse registration of a Customer account, or close an existing Customer account, but any contractual obligations already made shall be honoured.
4.2. Accuracy
You are required to keep your registration details up to date at all times. If you change your address, e-mail, phone number or any other contact or personal information, please contact [email protected] in order to update your account information. The name that you provide 10bet at registration must be identical to that listed on your government issued identification.
4.3. Password
The Customer account registration process requires you to choose your own user name and password combination. You must keep this information secret. Any actions carried out through your account will stand if your user name and password have been entered correctly. 10bet can bear no responsibility for unauthorized use or misuse of personal details.
4.4. Verification of Bank Details
If you use a credit/debit card and/or a financial/bank account for transactions at 10bet, the account/cardholder’s name MUST be the same as the name you used when registering a 10bet account. Should the name you registered on the 10bet account and the name that appears on your credit/debit card and/or financial/bank account differ in any way, your account will be immediately suspended. Should your account be suspended, we recommend that you contact [email protected] for details regarding our verification process.
4.5. No liability
10bet shall accept no liability for any damages or losses which are deemed or alleged to have arisen out of or in connection with your Participation; including and without limitation, delays or interruptions in operation or transmission, loss or corruption of data, communication or lines failure, any person’s misuse of the Offering or Website, its content or any errors or omissions in the Website’s content.
4.6. Dormant / Inactive Accounts
10bet will consider an account to be dormant/inactive after a period of 6 months since the last account login. 10bet shall endeavor to contact the Customer prior to designating an account as Dormant. In case no response is received from the Customer within 7 days of the date on which 10bet has attempted to contact the Customer, the account will be designated as Dormant.
4.7. Account Transfers
The transfer of funds between individual accounts is strictly prohibited. It is prohibited for Customers to sell, transfer and/or acquire accounts to/from other Customers.
4.8. Interest
Any funds held in your Customer account shall not attract interest.
4.9. Account Suspension
10bet reserves the right to suspend, close or terminate your Customer account at its sole discretion, should you be suspected of:
You will be notified of 10bet’s decision via e-mail and, if the suspension leads to the retention of winnings, a documented copy of the decision may be sent to the Gaming Authority, as appropriate. During any suspension period, it will not be possible for you to unlock the account.
4.10. Account Closure and Temporary Suspension
If you wish to close your Customer account, please contact [email protected] for assistance. Our Cooling-Off and Exclusion procedures are set out in detail in our Responsible Gambling and Self-Exclusion Policy.
4.11. Change
10bet reserves the right to suspend, modify or remove or add content to the Website or Services at its sole discretion with immediate effect and without notice. We shall not be liable to you for any loss suffered as a result of any changes made or for any modification or suspension of or discontinuance of the Website or Services and you shall have no claims against 10bet in such regard.
5.1. Identification Checks
10bet must successfully receive and verify your identification documents which includes a recent copy of your proof of address (not older than 6 months from the current date), either via internal means or a third party, before you can make a Withdrawal from your account.
5.2. Credit Checks
10bet reserves the right to run external verification checks on all cardholders with third party credit agencies on the basis of the information provided on registration.
5.3. Records
It is the cardholder’s responsibility to retain copies of transaction records and these Terms & Conditions as updated from time-to-time.
5.4. Withdrawals
The minimum withdrawal amount and the time that the withdrawal will take to process, are dependent on the payment method selected, as shown on our Withdrawal page. Further, these time frames are indicative of the regular timescale for internal payout confirmation in business days and represent estimates only.
Withdrawals may only be processed from your Main Cash Account.
As outlined in section 4.4, if a financial account and/or credit/debit card has been used to deposit funds, the name registered on the Customer account held with 10bet must correspond to the name registered on the financial account/card. 10bet reserves the right to require the use of a specific payment method at our own discretion.
Please note that withdrawals may experience a slight delay due to our identity verification process and certain deposit methods will require additional verification at time of Withdrawal. In the case of a withdrawal being made for the first time, a large withdrawal or changes being made to payment options, we may take additional security measures to ensure that you are the rightful recipient of the funds.
Where applicable, 10bet may, at its sole discretion, reverse/refund a Customer’s deposited funds instead of processing a withdrawal transaction via another or the same payment method.
10bet.co.za limits the amount of maximum winnings you may accrue to R 500,000 (Five Hundred thousand) in one day (24 hours). The Maximum total withdrawal amount from all available products within a 30-day time period is R 10,000,000 (Ten Million).
In circumstances where a Customer makes a deposit and thereafter requests a withdrawal without having wagered the amount of their deposited funds, the withdrawal may be declined. In circumstances where the amount of a deposit is not played through in full before a withdrawal is requested, 10bet reserves the right to decline it. To make any withdrawal, it is necessary to having wagered the amount of the deposited funds at the minimum once.
10bet reserves the right to postpone payment of any winnings and/or any withdrawal requests for investigation purposes, for no more than 5 business days from the moment the winning occurred and/or the withdrawal was requested, in cases of justified fraud suspicions and/or potential breaches of the present Terms and Conditions and/or the Betting Rules by the customer claiming the respective winning and/or requesting the respective withdrawal.
5.5. Deposits
The minimum deposit amount, and the time that the deposit will take to process, are dependent on the payment method selected, as shown on our Deposit page. Further, these time frames are indicative of the regular timescale for deposit confirmation in business days and represent estimates only.
In accordance with our anti-money laundering obligations, we reserve the right to raise queries or demand documentation related to the source of the deposited funds. If the provided information and/or documentation is not viewed as satisfactory, 10bet may suspend/terminate the Customer’s account and pass on any necessary information to the relevant authorities.
5.6. Updating Payment Details
Updating or adding additional payment details for the sole purpose of making a withdrawal may only be done by contacting [email protected]
5.7. Error
Should funds be credited to a Customer's account or credited to a financial account and/or credit/debit card in error, it is the Customer's responsibility to notify 10bet of the error without delay. Any winnings subsequent to the error shall be deemed invalid and returned to 10bet. We reserve the right to withhold all or part of your balance and/or recover from your account deposits, pay outs, bonuses, and any winnings that are attributable to said error.
5.8. Refunds
Refunds may be given in case of exceptional circumstances and shall be given solely at the discretion of 10bet.
6.1. Separate Terms and Conditions
10bet may, from time to time, offer promotions and/or competitions which are governed by separate terms and conditions. Any promotions, bonuses or special gifts credited to your account must be used in adherence with such terms and conditions.
10bet's promotion terms, which comprise part of these Terms & Conditions, may be found at:
In the event and to the extent of any conflict between these Terms & Conditions and any promotion-specific terms and conditions, the promotion-specific terms and conditions shall prevail.
6.2. Right to Rescind
10bet reserves the right to withdraw any promotion, competition, bonus or special offer at any time.
6.3. Winners have up to 90 days to claim their winnings from closure of the result otherwise forfeit their winnings after this period.
6.4. 10bet’s bonus offers are limited to one: (a) per customer; (b) per household; (c) email address; (d) telephone number, (e) per IP address; (f) computer and (g) mobile device (mobile or tablet). To avoid any doubt and any attempt to abuse, only a single customer from the same household and/or with the same email address and/or with the same telephone number and/or with the same IP address and/or computer and/or mobile device (mobile and/or tablet) will be entitled to receive the bonus offer. Once the bonus is received by such customer, the rest of the customers that share any of the above-mentioned identification data/devices, will automatically lose their right to receive the bonus offer.
Abuse or irregular activities noted at 10bets discretion will result in the bonus being revoked.
10bet is committed to protecting and respecting your privacy. Further, the Operator complies with all applicable data protection and privacy laws. If you do not understand how we handle or use the personal information you provide us, we recommend that you review our Privacy Policy.
Our Privacy Policy is inseparably linked to these Terms & Conditions and its acceptance is a prerequisite to account registration.
By agreeing to the migration of an existing account from another brand to the Operator, you hereby consent, in addition to the transfer of your account balance, to the transfer of your personal information, including your full name, date of birth, registered methods of deposit, contact information, contact records and details of past transactions and visits.
You hereby consent to receive marketing communications from the Operator in respect of its offerings by way of email, SMS and telephone notifications, any of which you may unsubscribe from at any time by contacting [email protected].
8.1. Policy
At 10bet, we're committed to providing our customers with the very best in sports betting entertainment. Sports betting and gaming can be a fun and enjoyable experience and we work hard to make sure it stays that way. As such, we take the matter of responsible gaming very seriously and recommend our customers do the same to ensure a positive experience every time and prevent any possible issues arising before they have the chance to become a problem.
A self-imposed Deposit Limit feature is available for customers, this will enable a customer to limit the amount of money that a customer can deposit into his/her betting account on a daily, weekly or monthly basis. Please note that the deposit limit feature will only apply to deposits made using the following methods: Ozow Capitec Deposit, Ozow Deposit, Debit or Credit Card, EFT and Masterpass.
The deposit limit feature will not apply to deposits made using the following methods: 1Voucher, OTT Voucher, BluVoucher, KazangVoucher (EasyPay), direct EFT and ATM deposits and Crypto deposits.
Please refer to our “How to” section on our website for more information about the feature.
We refer you to our Responsible Gambling and Self-Exclusion Policy for full details.
8.2. Self-Exclusion
You may, at any time, request a Self-Exclusion from 10bet. To view the various Self-Exclusion options available, please refer to our Responsible Gambling and Self-Exclusion Policy.
10bet is committed to providing excellent customer service. As part of that pledge, 10bet is committed to supporting responsible gambling. Although 10bet will use all reasonable endeavours to enforce its responsible gambling policies, 10bet does not accept any responsibility or liability if you nevertheless continue gambling and/or seek to use the Website or Service with the intention of deliberately avoiding the relevant measures in place and/or 10bet is unable to enforce its measures/policies for reasons outside of 10bet’s reasonable control.
You acknowledge and agree that all right, title and interest in the Intellectual Property is our absolute property or duly licensed to us. Any use of the Intellectual Property without our prior written consent is not permitted. You agree not to (and agree not to assist or facilitate any third party to) copy, reproduce, transmit, publish, display, distribute, commercially exploit, or tamper with the Intellectual Property in any manner whatsoever.
You acknowledge and agree that the material and content contained within the Offering and the Website is made available for your personal, non-commercial use only. Any other use of such material and content is strictly prohibited.
10.1. No warranties
The Service, Offering and the Website are provided on an “as is” basis and to the fullest extent permitted by law, we make no warranty or representation, whether express or implied, in relation to the satisfactory quality, fitness for purpose, completeness or accuracy of the Service, Offering or Website.
10.2. Service Suspension and System Malfunctions
We shall not be liable for any computer malfunctions, system malfunctions, failure of telecommunications services or internet connections, nor attempts by you to participate at 10bet by methods, means or ways not intended by us.
We may temporarily suspend the whole or any part of the Service for any reason at our sole discretion. We may, but shall not be obliged to, give you as much notice as is reasonably practicable of such suspension. We will restore the Service, as soon as is reasonably practicable, after such temporary suspension.
In the event of service suspension and/or system malfunction, all bets that have been confirmed on the betting slip, which have been placed in accordance with these Terms & Conditions and/or have not been placed fraudulently ("Confirmed Bets"), will not be voided by us.
Other than with respect to Confirmed Bets, in the event of a service suspension and/or system malfunction, we may void any bets and/or payouts. We shall in no way be liable to you in the event that we void any bets and/or payouts as a result of a system malfunction and/or virus.
Other than with respect to Confirmed Bets, if you receive any winnings and/or bonuses as a result of any service suspension and/or system malfunction we may void such winnings and/or bonuses and if you have received and/or have been credited with any winnings and/or bonuses we may recover such by: (i) deducting any or all of such winnings and/or bonuses from your account (which for the avoidance of doubt includes any of your Sports Bonus Account, Main Cash Account); (ii) deducting any or all of such winnings and/or bonuses from your pending withdrawals; and/or (iii) requiring you to repay to us any or all of such winnings and/or bonuses as soon as reasonably possible.
10.3. Errors and Viruses
A virus and/or error (including without limitation as a result of any technical or human error) voids all payouts and we may void any or all bets. We shall in no way be liable to you in the event that we void any bets and/or payouts as a result of such error and/or virus.
If you receive any winnings and/or bonuses as a result of a virus and/or error (including without limitation as a result of any technical or human error) we may void such winnings and/or bonuses and if you have received and/or have been credited with any winnings and/or bonuses we may recover such by: (i) deducting any or all of such winnings and/or bonuses from your account (which for the avoidance of doubt includes any of your Sports Bonus Account, Main Cash Account); (ii) deducting any or all of such winnings and/or bonuses from your pending withdrawals; and/or (iii) requiring you to repay to us any or all of such winnings and/or bonuses as soon as reasonably possible.
It is your responsibility to protect your systems and have in place the ability to reinstall any data or programs lost due to a virus.
10.4. Television and Other Broadcasts
Further, live television and other broadcasts which are provided to you as part of any 10bet offering may be delayed, which will lead to others processing more up-to-date information in relation to such broadcasts. In the event of any particular information (score, time of game, etc.) being incorrect we assume no liability for this.
10.5. Voided Bets
In the event of a system malfunction, all unconfirmed bets are void. We are not liable to you for any loss that you may incur as a result of such suspension or delay. To the extent that a voided ‘won’ bet results in your Customer account going into negative balance, we reserve the right to recover such amount from your account deposits, withdrawals, bonuses, and winnings.
11.1. Customer Service
You may contact Customer Service at any time by the following means:
11.2 Chatbot
The 10bet chatbot has been implemented to assist customers by providing instant and automated responses to frequently asked questions (FAQs). The chatbot will not be able to assist with requests outside of this scope, such as a request by a customer to be Self-Excluded. Customers who wish to Self-Exclude are required to follow the process detailed in our Responsible Gambling and Self Exclusion Policy in order to ensure all requests are processed efficiently and that our customers receive the best protection possible.
11.3. Submission of Complaint
Customer complaints/claims of any nature must be submitted within 3 months of the issue occurring.
In order to ensure that your complaint/claim is directed to and investigated by the correct department, written communication must be submitted to 10bet via the following means:
11.4. Information which Must be Included in any Written Communication with 10bet
To protect your privacy, all email communications between you and 10bet should be carried out using the email address that you used to register for your Customer account held with 10bet. Failure to do so may result in our response being delayed.
The following information must be included in any written communication with 10bet (including a Complaint):
Please note that any failure to submit written communication with the information outlined above may result in a delay in our ability to identify and respond to your complaint/claim in a timely manner.
We will acknowledge all complaints within 24 hours of receipt and all reasonable efforts will be made to resolve any reported matter promptly and, at a maximum, within 10 days. An extension may be applied if the issue is complex, in which case we will send you an update of the position explaining why we do not yet have a final response, and when we reasonably expect to have one, in which case it may take up to 10 additional days for us to send you a response.
If for some reason, you are not satisfied with the resolution of the complaint by the Company, you may refer the matter to the Mpumalanga Economic Regulator https://mer.org.za/live/.
11.5. Collusion
Should you ever suspect that a Customer is colluding with another Customer or cheating in any way, please notify 10bet via the means of communication listed in the above Customer Complaints procedure (set out in section 11).
12.1. Indemnity
You hereby agree to indemnify and hold harmless us, our directors, officers, employees, shareholders, agents and affiliates, our ultimate parent and parent companies and any of our subsidiaries against any and all costs, expenses, liabilities and damages (whether direct, indirect, special, consequential, exemplary or punitive or other) arising from any Participation by you, including without limitation:
12.2. Limitation of Liability
The total liability of our directors, officers, employees, shareholders, agents and affiliates, our ultimate parent and parent companies and any of our subsidiaries to you in contract, tort, negligence or otherwise, for any loss or damage howsoever arising from any cause, whether direct or indirect, or for any amounts (even where we have been notified by you of the possibility of such loss or damage) shall not exceed the value of the bets and/or wagers you placed via your account in respect of the relevant bet/wager or product that gave rise to the relevant liability.
12.3. Links
10bet shall not be liable in contract, tort, negligence, or otherwise, for any loss or damage arising from or in any way connected with your use of any link contained on the Website. We are not responsible for the content contained on any internet site linked to/from the Websites or via the Services.
12.4. Negligence
Nothing in these Terms & Conditions will operate so as to exclude any liability of the Operator for fraud, death or personal injury that is caused by the Operator’s negligence.
13.1. No legal or tax advice
10bet does not provide advice regarding tax and/or legal matters. Customers who wish to obtain advice regarding tax and legal matters are advised to contact appropriate advisors.
13.2. No arbitrage
You are strictly prohibited from utilising 10bet and its systems to facilitate arbitrage through currency exchange transactions. Where 10bet deems that you have deliberately used the systems for financial gain through arbitrage, any gains will be forfeited and deducted from your balance without warning or notification.
13.3. Anti-Money Laundering
Customers are strictly prohibited from using 10bet and its systems to facilitate any type of illegal money transfer. You must not use the Website for any unlawful or fraudulent activity or prohibited transaction (including money laundering proceeds of crime) under the laws of any jurisdiction that applies to you. If 10bet suspects that you may be engaging in, or have engaged in fraudulent, unlawful or improper activity, including money laundering activities or any conduct which violates these Terms & Conditions, your access to 10bet will be terminated immediately and your account may be blocked. If your account is terminated or blocked under such circumstances, 10bet is under no obligation to refund to you any money that may be in your account. In addition, 10bet shall be entitled to inform the relevant authorities, other online service providers, banks, credit card companies, electronic payment providers or other financial institutions of your identity and of any suspected unlawful, fraudulent or improper activity. You will cooperate fully with any 10bet investigation into such activity.
14.1. We shall be entitled to close your Customer account for any reason whatsoever at any time without notifying you. Any balance in your Main Cash Account at the time of such closure or any closure under Section 14.3 below will be credited to your credit/debit card or financial account, except:
14.2. In the circumstances described in 14.1(a) and (b) above, your details may be passed on to any applicable regulatory authority, regulatory body or any other relevant external third parties.
14.3. We may close or suspend your account where we have reasonable grounds to believe that you have engaged or are likely to engage in any of the following activities (each, a "Prohibited Activity"):
14.4. The rights set out here are without prejudice to any other rights that we may have against you under these Terms & Conditions or otherwise.
14.5. We reserve the right to void any unsettled bets if your Account is closed in accordance with clause 14.3.
14.6. Any unsettled bets at the point of closure of your Account for any other reason will stand and be settled in accordance with the terms of the bet.
15.1. Governing Law and Jurisdiction
These Terms & Conditions are governed by, and interpreted in accordance with, the laws of South Africa and you irrevocably submit to the exclusive jurisdiction of the courts of South Africa to settle any disputes (including claims for set off and counterclaims) which may arise in connection with the creation, validity, effect, interpretation or performance of, or the legal relationships established by or otherwise arising in connection with these Terms & Conditions. In circumstances where these Terms & Conditions are presented in a language other than English, the English language version of these Terms & Conditions shall always prevail.
15.2. Entire Agreement
These Terms & Conditions represent the complete, final and exclusive agreement between you and 10bet and supersede and merge all prior agreements, representations and understandings between you and 10bet in regard to your Participation at 10bet.
15.3. Amendments to Terms & Conditions
10bet hereby reserves the right to amend these Terms & Conditions, or to implement or amend any procedures, at any time. It is your responsibility to ensure that you are acquainted and familiar with any such changes.
15.4. Final Decision
In the event of a discrepancy between the result showing on the Website or Offering and the 10bet server software, the result showing on the 10bet server software shall be the official and governing result.
15.5. Tax
You are solely responsible for any applicable taxes on any prizes and/or winnings that you collect from 10bet.
15.6. Force Majeure
10bet shall not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under the gaming contract that is caused by events outside of our reasonable control.
15.7. No agency
Nothing in these Terms & Conditions shall be construed as creating any agency, partnership, trust arrangement, fiduciary relationship or any other form of joint enterprise between you and us.
15.8. Severability
If any of the Terms & Conditions are determined by any competent authority to be invalid, unlawful or unenforceable to any extent, such term, condition or provision will to that extent be severed from the remaining terms, conditions and provisions which will continue to be valid to the fullest extent permitted by law. In such cases, the part deemed invalid or unenforceable shall be amended in a manner consistent with the applicable law to reflect, as closely as possible, 10bet’s original intent.
15.9. Explanation of Terms and Conditions
We consider these Terms & Conditions to be open and fair. Should you need any explanation regarding these or any other part of our Service, please contact [email protected].
The English version of these Terms & Conditions and English versions of any terms and conditions take priority over the versions in other languages.
The Terms & Conditions prevail over any communication via email, chat or phone.
Please note that all correspondence and telephone calls may be recorded.
15.10. Assignment
These Terms & Conditions are personal to you, and are not assignable, transferable or sub-licensable by you except with our prior written consent. We reserve the right to assign, transfer or delegate any of our rights and obligations hereunder to any third party without notice to you.
15.11. Business Transfers
In the event of a change of control, merger, acquisition, or sale of assets of the company, your Customer account and associated data may be part of the assets transferred to the purchaser or acquiring party. In such an event, we will provide you with notice via e-mail or notice on our Website explaining your options with regard to the transfer of your account.
Version 1.0 Last updated: 27 September 2023