Please note that the deposit limit feature will only apply to deposits made using the following methods: Ozow Capitec Deposit, Ozow Deposit, Debit or Credit Card, EFT and Masterpass.
The deposit limit feature will not apply to deposits made using the following methods: 1Voucher ; OTT Voucher ; BluVoucher ; KazangVoucher (EasyPay) and Direct Bank Deposit (Cash deposit).
Deposit limit:
- Players can set their own deposit limits by clicking here.
- Players can set one or more than one limit, e.g. daily and weekly, weekly and monthly, etc.
- Deposit limit amounts can be predefined and configured within the dropdown “Deposit Limits” section.
- Deposit limits can be removed by selecting “Don't apply limits” from the “Deposit Limits” field dropdown.
- A validation error will appear if the values of two deposit limits clash: the next selected Deposit limit must exceed the previous one: daily, weekly, monthly (A Player can't simultaneously have a R100 daily limit and a R50 weekly limit).
- The default-selected option in each dropdown list is "No limit".
- Players are allowed to change their Deposit limits anytime they wish.
- Decreasing the Deposit limit (e.g. from R100 to R50) will take effect immediately.
- Increasing the Deposit limit will take effect after 24 hours (e.g. from R50 to R100).
- If Deposit limits are already set, an information box will appear with the following message:
- Lowering Deposit limits will apply immediately whereas increasing any of the Deposit limits will take effect after 24 hours.
Reaching a limit:
- If a Player is about to reach one of the 3 Deposit limits, the system will return an “error” message, reflecting the remaining amount, and will not process the requested deposit transaction.
- Error message: “You are allowed to deposit up to {R......} more because you are about to reach your deposit limit. Please contact customer support to change your Deposit limits.”
- If a Player tries to deposit an amount which exceeds one of the 3 limits the system will return an “error” message and not process the deposit transaction:
- Error message: "You have reached your daily/weekly/monthly deposit limit. Please contact customer support to change your Deposit limits."
- Periods of deposit limits are:
- Daily (24h since calendar day starts, UTC time zone).
- Weekly (From Mon 00:00:00 until Sunday , 23:59:59 UTC time zone).
- Monthly (From the 1st of the month 00:00 until the end of the month, UTC time zone).